Module
7 Assignment 2
Talethia
Dixon
Walden
University
The
two types of communication skills that are embody that leads to policy change
are listening and emotional awareness. Successful listening means not only
hearing what is being said but also understanding the words that are being
communicated by the speaker (Helpguide, n.d.). For example; a professor/presenter
has a room filled with donors waiting to be convinced to give their money to a
particular organization. If the professor/presenter is stumbling over their own
words or the message is not making any sense, than the audience will stop
listening and focus on other organizations that they feel deserving to receive their
money. One will have to keep the audience interested in their presentation and explain
how these outcomes will benefit not only themselves the community also. With
this form of communication the 7 c’s is an effective tool into getting the message
out coherently.
The 7 c’s as it relates to communication
skills are; clear, concise, concrete, correct, coherent, complete, and courteous
(Mind tools, n.d.). Each one of these C’s
builds on each other as a foundation for effective communication outside of a
person natural environment. The reason I say natural environment “have you ever
noticed that you talk differently around family and friends compared to talking
with professionals outside of your comfort zone.” Having the 7 C’s at hand will communicate
help a person communicate better. Listening skills is just one form of
communication, the other is emotional awareness.
Emotional
awareness provides you the tools needed for understanding both yourself and
other people, and the real messages they are communicating to you, by relieve
negative emotions and negative feelings, allows for real understanding in order
for problem solving to begin (Helpguide, n.d.). Emotional awareness is also a
major form of communication. For example; if a person is not passionate about
the issue being addressed how could they convince anyone else to be passionate
about the same issue? The 7 C’s of communication also relates to emotional
awareness. Being passionate and emotional about an issue you will also have to
be clear with your issue being presented, be correct with the information being
presented (in other words show data to prove your thesis), be concise and
coherent in the way you are presenting information.
My
opportunities for improvement in relation to these skills are exploring and
generating my presentations and issue by the 7 C’s. The reason I came to this
conclusion as I took the communication anxiety self-assessment test I knew what
the results would tell me, I have anxiety communicating in front of others and
staying on topic once I finally have no other choice but to present my issue. This
anxiety has hinder me in communicating effectively in the past of issues that
have been important to me and the community, but having anxiety just made me
seem like a person that has the passion, however flops at presenting it. I now
understand that it is process in the making and I have to continue to work on
this anxiety in front of large crowds in order to reach one of my goals as
advocate for early childhood education.
References
Helpguide.org.
(n.d.). Effective communication. Retrieved October 15, 2013, from http://www.helpguide.org/mental/effective_communication_skills.htm
Mind
Tools. (n.d.). The 7 Cs of communication: A checklist for clear communication.
Retrieved October 15, 2013, from http://www.mindtools.com/pages/article/newCS_85.htm